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News Archive > General > Residents’ views sought on waste and recycling

Residents’ views sought on waste and recycling

By Natasha Swift 11th October 2017

Residents’ views sought on waste and recycling
Trethurgy Recycling Centre opens in 2010

RESIDENTS in St Austell are being asked to give their views on Cornwall Council’s household rubbish and recycling service after the area was named as the worst for recycling in the county.

The Voice revealed last week how Clay Country, St Austell, St Blazey and Fowey had come out bottom in a survey of recycling despite Cornwall Council’s drive.

In the Clay area just 15 per cent of waste was recycled while in St Austell, Mevagissey, Fowey and St Blazey it was 17 per cent.

The recycling rate in Truro and Grampound was double that of this area at 30 per cent.  
The survey, conducted by Biffa on behalf of Cornwall Council, is also asking residents to comment on garden waste collection, street and beach cleaning.

Sue James, the Council’s Cabinet Member for Environment and Public Protection, said: “We are keen to hear from as many residents as possible as this is a universal service. 

“We need to keep up to date with what people think of the services we provide and this is your latest opportunity to have your say. What you tell us will help us ensure the services we deliver are effective and that we continue to make improvements where needed.”

In the last customer survey carried out in 2016, 94 per cent of Cornwall residents said they were satisfied with their non-recyclable waste collection.

Cornwall’s beaches also scored well, with 89 per cent saying they were satisfied with the standard of beach cleaning.

When asked about street cleaning services in their town or city centre, 85 per cent said they were satisfied with the service, with the highest reason for dissatisfaction being litter caused by birds and animals attacking bins and bags.

Biffa’s Cornwall general manager, Nigel Carr, added: “It’s always very useful to know how residents feel about their waste and cleansing services. Their opinions help the council and Biffa to consider and make any necessary

The survey runs until October 31 and is on the Council’s website at

By Natasha Swift 11th October 2017

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