Ad Sales Ltd Complaints Policy

The Voice Newspapers & The Sunday Independent is regulated by the Independent Press Standards Organisation (IPSO) and adheres to the Editors’ Code of Practice (www.ipso.co.uk/editors-code-of-practice).

 

Editorial complaints should be made in writing to the editor via email at editorial@indyonline.co.uk or via post to: Editorial, Indy House, Lighteridge Hill, Newham Road, Truro, TR1 2XR. 

All complaints should include a detailed description of the complaint with reference to specific words phrases images instances dates and records that are relevant and which clauses of the Editors’ Code of Practice you believe the publication has breached. 

Complainants need to include their full name email address postal address and daytime telephone number. Complaints must be contemporaneous and must be made within four months of publication. The editor will investigate and respond accordingly within 21 working days. 

The editor will confirm receipt of the complaint within three working days by contacting the complainant via email. 

All complaints will be dealt with by the editor of the publication that published the article. 

The editor will investigate the complaint to the best of his ability in respect of the Editors’ Code of Practice and respond accordingly. 

If we uphold your complaint we will inform you of the remedial actions taken or to be taken. 

If the complainant is not satisfied with the outcome they can contact IPSO directly by phone at 0 00 12 2220 email inquiries@ipso.co.uk or by post at IPSO Gate House, 1 Farringdon Street, London EC4M 7LG. 

The Voice Newspapers & The Sunday Independent is regulated by the Independent Press Standards Organisation (IPSO) and adheres to the Editors’ Code of Practice (www.ipso.co.uk/editors-code-of-practice). 

 

 

Editorial complaints should be made in writing to the editor via email at editorial@indyonline.co.uk or via post to: Editorial, Indy House, Lighteridge Hill, Newham Road, Truro, TR1 2XR. 

All complaints should include a detailed description of the complaint with reference to specific words phrases images instances dates and records that are relevant and which clauses of the Editors’ Code of Practice you believe the publication has breached. 

Complainants need to include their full name email address postal address and daytime telephone number. Complaints must be contemporaneous and must be made within four months of publication. The editor will investigate and respond accordingly within 21 working days. 

The editor will confirm receipt of the complaint within three working days by contacting the complainant via email. 

All complaints will be dealt with by the editor of the publication that published the article. 

The editor will investigate the complaint to the best of his ability in respect of the Editors’ Code of Practice and respond accordingly. 

If we uphold your complaint we will inform you of the remedial actions taken or to be taken. 

If the complainant is not satisfied with the outcome they can contact IPSO directly by phone at 0 00 12 2220 email inquiries@ipso.co.uk or by post at IPSO Gate House, 1 Farringdon Street, London EC4M 7LG.